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Customer Compliance

Instructions on how to file complaints and resolve consumer complaints: Pursuant to Article 6, Section 3 of the Tourism Services Act (OG 130/17), we inform the consumer that a complaint about the quality of our services can be submitted in writing by mail to our adress. You can also deliver the document by yourself in writing directly. You will receive a response to your objection in writing to your address no later than 15 days after the receipt of the complaint.

GDPR - Dear guests, a mandatory law - General Data Protection Regulation (GDPR) requires every guest have to present valid  government ID upon check-in, persons other than  registered guests are restricted from the apartment. As of 25.05.2018. we are obliged to inform you that when placing a reservation and at check-in into your place of accommodation you agree to present your personal identification documents, i.e. submit your personal data. Personal data required: first and last name, type and number of your personal identification document, gender, state and address of residence, with date of birth and citizenship. Data is collected only for evidence of tourists in the 

Information System of Tourist Boards of the Republic of Croatia – eVisitor (Law on sojourn tax, National Gazette 152/08). The personal data is collected for statistic processing and is used by the Tourist boards, public authorities and Ministries relating to this procedure. List of departments we have to provide your personal data to: Ministry of tourism and Tourist inspection, Ministry of internal affairs and Ministry of finances – Customs authorities. Each unauthorized usage, publication, change, processing, reproduction, distribution, recording or assignment or any other form of unauthorized usage of such personal data is strictly prohibited. If for some reason you can not or do not want to have access to your information, we are not authorized to provide you with the accommodation service.